FAQ (Frequently Asked
1. Why is it common for utility
bills to contain errors?
2. How do I benefit from a utility
3. What happens if a billing error is
4. Can't we do this ourselves?
5. How do you get paid?
Q. Why is it common for utility bills to contain errors?
A. Utility bill errors are extremely common because the entire process is complex and
confusing. Meter changes, rate structures, various taxing authorities, multiple services, volume of
invoices, computer systems, accuracy of consumption, and staffing are just a few of the reasons that your
utility bill may contain errors. Our specialists navigate these issues on your behalf to ensure you
are being billed accurate and fair.
Q. How do I benefit from a utility audit?
A. Utility Revenue Recovery Specialists, Inc. will utilize years of utility
billing experience and analysis to review your bills at no cost to you. We will confirm your bills
do not contain incorrect tax charges, wrong rates, inappropriate surcharges and other possible billing
mistakes. Our audit will provide you with peace of mind that your utility company is billing you
Q. What happens if a billing error is identified?
A. URRSI will notify your utility provider of the error and make a refund request
on your behalf. We will communicate this information to you so that you are aware of the corrections and the
anticipated refund. You will only be invoiced from URRSI if we are successful in obtaining a refund for
you. All future savings are 100% yours to keep.
Q. Can't we do this ourselves?
A. Very few organizations have the staff or expertise to audit their utility expenses
thoroughly and effectively. URRSI is able to provide timely comprehensive utility audits
because our specialists bring years of utility billing experience and analysis. We are acutely aware of
practices, rates, terminology, and issues that may result in errors on your utility bill.
Q. How do you get paid?
A. When we are successful in processing a refund on your behalf - you pay us a portion
of those funds after you have received them. There is never a net cost to you or your company, only a net
savings/refund. As a reminder, all future savings are 100% yours to keep.
Don't delay - contact Utility Revenue Recovery
Specialists, Inc. today.